Essex Sales Coach is a trading name of Elizabeth Mouzer — Suite 697, 80A Ruskin Ave, Welling, DA16 3QQ · ICO Registration No. ZC220865. Elizabeth Mouzer is the data controller for the purposes of UK GDPR.
Last updated: 25th September 2026
Who We Are
Essex Sales Coach is a lead generation service connecting businesses in Essex with an experienced, independent sales coach. We are the data controller for the information you provide to us. If you have any questions about this policy, you can contact us at Contact us.
What Information We Collect
When you use our contact form or email us, we collect:
- Your name
- Company name (optional)
- Email address
- Phone number
- Details of your enquiry — including your location in Essex and team size
How We Use Your Information
We use your information for the following purposes:
- To respond to your enquiry about sales coaching services
- To put you in touch with an appropriate sales coach in your area
- To provide you with information about sales coaching services that may be relevant to your business
- To improve our service and understand which areas of Essex have the most demand
Lawful Basis for Processing
Under UK GDPR, we process your personal data on the following lawful bases:
- Consent — you provide your information voluntarily through our contact form or by email
- Legitimate interests — we have a legitimate interest in responding to your enquiry and connecting you with relevant coaching services
Who We Share Your Information With
We share your information with the following third parties:
- Sales coach — if you're enquiring about coaching services, we may pass your details to a sales coach who can help you. You will always be informed before this happens.
- Bigin (Zoho) — contact form submissions are processed and stored in our CRM, Bigin by Zoho (zoho.com). Zoho processes this data on our behalf under a data processing agreement and in accordance with their privacy policy.
We do not sell your personal data to third parties.
International Transfers
Our business is based in the UK. Our contact form and CRM provider, Zoho, stores the data you submit in the European Union. Where a provider processes personal data outside the UK, we rely on an adequacy regulation or the UK International Data Transfer Addendum to the EU Standard Contractual Clauses to ensure it is protected to UK standards.
Data Retention
We retain your personal data for as long as is necessary to fulfil the purposes outlined in this policy. Typically:
- If you enquire but don't proceed: we retain your data for 12 months
- If you proceed with coaching: we retain your data for the duration of the coaching relationship plus 2 years
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate data
- Right to erasure — ask us to delete your data (subject to legal obligations)
- Right to restrict processing — ask us to limit how we use your data
- Right to data portability — request your data in a machine-readable format
- Right to object — object to our processing of your data
To exercise any of these rights, contact us at Contact us. We will respond within 30 days.
Cookies
We use a cookie to remember your cookie preferences (this is strictly necessary and does not require consent).
We use Google Analytics to understand how visitors use our website, which pages are most popular, and how people find us. This collects anonymous information such as pages visited, time spent on site, and referring website. This information helps us improve our service.
Google Analytics uses cookies to collect this data. You will be asked to consent to these cookies when you first visit the site. You can change your mind at any time.
Google Analytics data is retained for 14 months, after which it is automatically deleted.
We do not use advertising cookies, social media pixels, or any other form of tracking beyond Google Analytics.
Google's privacy policy is available at: policies.google.com/privacy
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS, and all form submissions are encrypted in transit.
Complaints
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact them at ico.org.uk or on 0303 123 1113.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.